Something broken? Tell us here.
Submit a request straight to our service desk — no phone queue, no account needed. Works even when your email is the thing that’s down.
When to use this form
This is the fastest way to log a non-urgent issue in writing — a printer that won’t cooperate, a laptop running slow, access to a file you need. It goes directly into our ticketing system and lands in front of a technician.
Give us as much detail as you can. The error message and when it started are usually what let us fix it without a round of questions first.
If your business is down, call us
For anything urgent — everyone offline, a server down, a suspected security incident — call 225-806-3015. A form is never the right channel for an emergency, and the phone reaches us fastest.
A note on security: because anyone can fill out a public form, we can’t verify who submitted it. Requests involving passwords, MFA, or new account access will always be confirmed with a phone call to a number we already have on file. That’s deliberate — it’s what stops someone impersonating your staff.
Submit a ticket
Tell us who you are and what’s going on. You’ll get an email confirming we received it.